Call centre training handbook, the: a complete guide to learning and development in contact centres
Auteur :
Wilson, John P.
Éditeur :
Kogan Page Ltd
ISBN :
9780749450885
Date de publication :
3 déc. 2008
Dimensions :
24,2 x 16,3 x 2,8 cm
Poids :
748 g
Format :
Cloth over boards
Langue :
Anglais
Pays d'origine :
Grande Bretagne
The Call Centre Training Handbook provides line managers, trainers and coaches with practical training and measurement techniques for improving call centre and contact centre performance around the world.