Complaint management excellence: creating customer loyalty through service recovery
Auteur :
Cook, Sarah
Éditeur :
Kogan Page Ltd
ISBN :
9780749465308
Date de publication :
3 mai 2012
Dimensions :
23,3 x 15,7 x 1,1 cm
Poids :
327 g
Format :
Trade paperback (US)
Langue :
Anglais
Pays d'origine :
Grande Bretagne
Complaint Management Excellence outlines the financial and reputational benefits to be gained from improving customer service levelsand enhancing products and services via an effective system for handling customer complaints.