Dealing with difficult people
Auteur :
Lilley, Roy
Éditeur :
Kogan Page Ltd
ISBN :
9780749466947
Date de publication :
3 mars 2013
Dimensions :
21,0 x 15,0 x 2,5 cm
Poids :
232 g
Format :
Trade paperback (US)
Langue :
Anglais
Pays d'origine :
Grande Bretagne
Moaners, fault finders, manipulators - these are just a few examples of the difficult people we put up with at work. However by understanding their motives and individual behaviours you can learn to manage aggression, avoid awkward situations and keep your cool. This title includes a chapter on dealing with difficult people in the digital sphere.