Quality issues in heritage visitor attractions
Auteur :
Yeoman, Ian
Éditeur :
Taylor & Francis Ltd
ISBN :
9780750646758
Date de publication :
4 déc. 2000
Dimensions :
23,4 x 15,6 cm
Poids :
500 g
Langue :
Anglais
Pays d'origine :
Grande Bretagne
Covers a diverse range of quality issues and theories in the context of heritage attractions. This text presents a different 'flavour' of quality by looking at aspects such as critical success factors for heritage organizations, methods of quality improvement, developing the concept and offering, and quality tools for managers.