How to manage the it help desk
Auteur :
Bruton, Noel
Éditeur :
Taylor & Francis Ltd
ISBN :
9780750649018
Date de publication :
8 avr. 2002
Dimensions :
24,6 x 18,9 cm
Poids :
612 g
Langue :
Anglais
Pays d'origine :
Grande Bretagne
Are you overworked, unappreciated and under-resourced? This book offers tools for measuring productivity and features ten steps for successful support, while User Support successes and failures are revealed in case studies. It also gives you techniques for justifying staff and other expenditure; gaining senior management support; and more.