Empowerment: hr strategies for service excellence
Auteur :
Lashley, Conrad
Éditeur :
Taylor & Francis Ltd
ISBN :
9780750652445
Date de publication :
19 juin 2001
Dimensions :
23,4 x 15,6 cm
Poids :
590 g
Langue :
Anglais
Pays d'origine :
Grande Bretagne
Presents managers and students the importance of empowerment as part of human resource strategy. This book provides a perspective of this established management technique, identifying factors that will lead to a win: win situation for all concerned. It uses case studies from companies such as McDonalds, TGI Fridays and Harvester Restaurants.