Customer satisfaction measurement for iso 9000: 2000
Auteur :
Self, Bill / Roche, Greg
Éditeur :
Taylor & Francis Ltd
ISBN :
9780750655132
Date de publication :
11 déc. 2001
Dimensions :
23,4 x 15,6 cm
Poids :
300 g
Langue :
Anglais
Pays d'origine :
Grande Bretagne
The ISO 9000 quality management standard requires that registered companies measure customer satisfaction. This book explains how to conduct a professional customer satisfaction survey that will produce a reliable result - as well as being consistent with the requirements of ISO 9001:2000.