Tqm: text with cases
Auteur :
Oakland, John
Éditeur :
Oakland, JohnTurner, Mike,Porter, Leslie J.,
ISBN :
9780750657402
Date de publication :
15 mai 2003
Dimensions :
24,6 x 18,9 x 2,5 cm
Poids :
997 g
Format :
Trade paperback (US)
Langue :
Anglais
Pays d'origine :
Grande Bretagne
Shows how a Total Quality Management strategy can be applied in all business activities to achieve great performance. This book features material on process modelling and management, quality management systems, people development, performance measurement, the Business Excellence Model, self-assessment, benchmarking, and the implementation of TQM.