Meeting customer needs
Auteur :
Smith, Ian
Éditeur :
Taylor & Francis Ltd
ISBN :
9780750659840
Date de publication :
1 oct. 2003
Dimensions :
24,6 x 18,9 cm
Poids :
453 g
Langue :
Anglais
Pays d'origine :
Grande Bretagne
Part of the "Chartered Management of Institute" series, this book is intended for managers seeking to establish or improve customer service and customer focus standards. It includes action plans, sample communications and checklists for managers to adapt for their own purposes. It features examples and case studies.