Business success through service excellence
Auteur :
Clark, Moira / Baker, Susan
Éditeur :
Taylor & Francis Ltd
ISBN :
9780750660853
Date de publication :
9 juil. 2004
Dimensions :
23,4 x 15,6 cm
Poids :
400 g
Langue :
Anglais
Pays d'origine :
Grande Bretagne
Intended for CEOs and executive management, this title identifies the key ingredients of service excellence and shows how leading companies have achieved success. Its introductory chapter proposes a framework based on the Unisys model that shows how companies can become customer centric. It features access to a service excellence questionnaire.