Customer service training
Auteur :
Kamin, Maxine
Éditeur :
Taylor & Francis Ltd
ISBN :
9780750663632
Date de publication :
25 avr. 2006
Dimensions :
29,7 x 21,0 cm
Poids :
544 g
Langue :
Anglais
Pays d'origine :
Grande Bretagne
The Trainer’s Workshop Series is designed to be a practical, hands-on roadmap to help you quickly develop training in key business areas. Each book in the series offers all the exercises, handouts, assessments, structured experiences and ready-to-use presentations needed to develop effective training sessions. In addition to easy-to-use icons, each