Bottom-line call center management
Auteur :
Butler, David L.
Éditeur :
Taylor & Francis Ltd
ISBN :
9780750676847
Date de publication :
31 mars 2004
Dimensions :
22,9 x 15,2 cm
Poids :
380 g
Langue :
Anglais
Pays d'origine :
Grande Bretagne
Addresses key skills and techniques in assessing and implementing effective management practices to maximize the human and capital resources at the call center manager's disposal. This work helps call center managers evaluate their status, implement cost-effective changes, and measure results of their changes.