Customer service intelligence
Auteur :
Van Der Wagen, Merilynn
Éditeur :
Taylor & Francis Ltd
ISBN :
9780750681902
Date de publication :
8 oct. 2007
Dimensions :
24,6 x 18,9 cm
Poids :
380 g
Langue :
Anglais
Pays d'origine :
Grande Bretagne
Presents a wide range of management and educational theories that offer different approaches for the customer service trainer. This book features case studies and examples that bring customer service intelligence to life.