Total quality management text with cases
Auteur :
Sohal, Amrik / Oakland, John S
Éditeur :
Taylor & Francis Ltd
ISBN :
9780750689250
Date de publication :
17 nov. 2002
Dimensions :
23,4 x 15,6 cm
Poids :
657 g
Langue :
Anglais
Pays d'origine :
Grande Bretagne
Total Quality Management (TQM) is structured around a five part model, with the core of the model being the customer-supplier interface. This book includes case studies which illuminate hands-on application of the theories of TQM within the Pacific Rim region and include: Australia, New Zealand, Fiji, Singapore, Hawaii, Hong Kong and Malaysia.