Public transport and its users: the passenger's perspective in planning and customer care
Auteur :
Dienel, Hans-Liudger
Éditeur :
Taylor & Francis Ltd
ISBN :
9780754674474
Date de publication :
20 avr. 2009
Dimensions :
23,4 x 15,6 cm
Poids :
453 g
Langue :
Anglais
Pays d'origine :
Grande Bretagne
Examines strategies for the representation of user interests in public transport from a variety of perspectives. This book reviews approaches to integrating the passengers' views in the planning process and to protecting their interests in operations and customer care across a range of European countries, including Austria, and Czech Republic.