Municipal benchmarks: assessing local performance and establishing community standards
Auteur :
Ammons, David N.
Éditeur :
SAGE Publications Inc
ISBN :
9780761920786
Date de publication :
27 mars 2001
Dimensions :
25,4 x 17,7 cm
Poids :
1020 g
Langue :
Anglais
Pays d'origine :
USA
This book helps elected and appointed government officials and citizens assess and establish standards for the efficient and effective delivery of quality services. Actual benchmarks are provided for numerous services such as libraries, parks and recreation, public works, emergency medical services, courts, animal control, risk management and public transport.