Service quality: research perspectives
Auteur :
Schneider, Benjamin / White, Susan Schoenberger
Éditeur :
SAGE Publications Inc
ISBN :
9780761921479
Date de publication :
21 janv. 2004
Dimensions :
22,8 x 15,2 cm
Poids :
280 g
Langue :
Anglais
Pays d'origine :
USA
The last three decades have seen a dramatic increase in the attention businesses devote to their quality of service. This title presents an overview and analysis of the field and its research, including its growth, various trends, and debates.