E-service: new directions in theory and practice: new directions in theory and practice
Auteur :
Rust, Roland T. / Kannan, P.K.
Éditeur :
Taylor & Francis Ltd
ISBN :
9780765608079
Date de publication :
31 juil. 2002
Dimensions :
22,9 x 15,2 cm
Poids :
453 g
Langue :
Anglais
Pays d'origine :
Grande Bretagne
This text provides a collection of different perspectives on "e-Service" and a unified framework to understand it. It focuses on: the customer-technology interface; e-Service business opportunities and strategies; and public sector e-Service opportunities.