Emotional labor: putting the service in public service
Auteur :
Guy, Mary E. / Newman, Meredith A. / Mastracci, Sharon H.
Éditeur :
Taylor & Francis Ltd
ISBN :
9780765621177
Date de publication :
14 nov. 2014
Dimensions :
22,9 x 15,2 cm
Poids :
362 g
Langue :
Anglais
Pays d'origine :
Grande Bretagne
Most public service jobs require interpersonal contact that is either face-to-face or voice-to-voice. This book focuses on this emotional labor and what it takes to perform it. It contains stories from the trenches gleaned through interviews, focus groups, and survey data.