Ombudsman handbook, the: designing and managing an effective problem-solving program
Auteur :
Ziegenfuss, James T. / O’Rourke, Patricia
Éditeur :
McFarland & Co Inc
ISBN :
9780786448968
Date de publication :
30 déc. 2010
Dimensions :
22,9 x 15,2 x 1,1 cm
Poids :
295 g
Format :
Trade paperback (US)
Langue :
Anglais
Pays d'origine :
USA
Presents the ombudsman in concept and in practice, offering full design and operational details from start-up to key activities and roles, as well as the benefits for executives, employees and customers. Case studies from numerous fields are examined to illustrate how a strong ombudsman program is vital to avoiding litigation, resolving conflicts and assisting management.