Emerging systems for managing workplace conflict: lessons from american corporations for managers and dispute resolution professionals
Auteur :
Lipsky, David B. / Seeber, Ronald L. / Fincher, Richard
Éditeur :
John Wiley & Sons Inc
ISBN :
9780787964344
Date de publication :
16 mai 2003
Dimensions :
23,9 x 16,0 x 3,2 cm
Poids :
640 g
Langue :
Anglais
Pays d'origine :
USA
Presents examples as well as methods and tools for integrating systems of dispute resolution into standard corporate procedures. This book investigates how the systems organizations have developed to manage common and costly workplace conflicts involving supervisor-employee relationships, and race, age, and gender discrimination complaints.