Bringing peace into the room: how the personal qualities of the mediator impact the process of conflict resolution
Éditeur :
John Wiley & Sons Inc
ISBN :
9780787968502
Date de publication :
30 sept. 2003
Dimensions :
23,7 x 16,1 x 2,8 cm
Poids :
523 g
Langue :
Anglais
Pays d'origine :
USA
This is the first book to address exclusively the most important factor in successful dispute resolution: the personal qualities of the conflict resolution professional, the mediator, arbitrator, neutral, organizational consultant, or therapist who must intervene in any kind of problem at work or at home.