60-minute active training series: how to resolve conflict effectively, leader's guide, the
Auteur :
Silberman, Melvin L. / Hansburg, Freda
Éditeur :
John Wiley & Sons Inc
ISBN :
9780787973513
Date de publication :
7 janv. 2005
Dimensions :
27,9 x 21,6 x 0,4 cm
Poids :
127 g
Langue :
Anglais
Pays d'origine :
USA
Aims to teach participants the skills they need to successfully resolve conflict and create win-win situations. This book shows how to: get tension right out on the table; figure out what's bothering the other person; and communicate the real, underlying concerns.