On the front line: organization of work in the information economy
Auteur :
Frenkel, Stephen J. / Korczynski, Marek / Shire, Karen A. / Tam, May
Éditeur :
Cornell University Press
ISBN :
9780801485671
Date de publication :
22 juin 1999
Dimensions :
23,5 x 15,5 x 1,9 cm
Poids :
907 g
Format :
Trade paperback (US)
Langue :
Anglais
Pays d'origine :
USA
The importance of customer service is widely emphasized in business today. This book offers the first comprehensive analysis of the organization and dynamics of front-line work. The volume is based on a four-year study of over a thousand employees and...