Improving public sector productivity: concepts and practice
Auteur :
Rosen, Ellen D.
Éditeur :
SAGE Publications Inc
ISBN :
9780803945739
Date de publication :
25 août 1993
Dimensions :
21,5 x 13,9 cm
Poids :
420 g
Langue :
Anglais
Pays d'origine :
USA
This volume shows how public agencies can be made more efficient and humane, providing practical guidance to enhance both service quality and client satisfaction at local, state and national levels. Examples focus on the issues of quality management, improving service delivery, job reorganization and worker empowerment.