Total quality management in human service organizations
Auteur :
Martin, Lawrence L.
Éditeur :
SAGE Publications Inc
ISBN :
9780803949508
Date de publication :
20 oct. 1993
Poids :
200 g
Langue :
Anglais
Pays d'origine :
USA
Total Quality Management (TQM) is shaping the management of the 1990s. This book is the first to present TQM concepts with social service administrators in mind. With examples drawn from public administration, gerontology, public health and non-profit-making organizations, the book provides sound background information on TQM for practitioners.