Quality improvement in european public services: concepts, cases and commentary
Éditeur :
SAGE Publications Inc
ISBN :
9780803974654
Date de publication :
5 juin 1995
Dimensions :
21,6 x 13,8 cm
Poids :
270 g
Langue :
Anglais
Pays d'origine :
USA
Provides a theoretical framework which helps the reader make sense of the detail contained in the later case studies. This title shows how choosing a particular concept of quality has significant political and organizational consequences and also discusses how quality may be measured.