Counselling by telephone
Auteur :
Rosenfield, Maxine
Éditeur :
SAGE Publications Inc
ISBN :
9780803979994
Date de publication :
25 nov. 1996
Dimensions :
19,8 x 12,9 cm
Poids :
190 g
Langue :
Anglais
Pays d'origine :
USA
Most counsellors use the telephone to interact with clients to some degree. This volume explores the skills needed to carry out effective telephone counselling - such as welcoming and establishing a relationship with the client, listening and responding, and understanding silences.