Serving online customers: lessons for libraries from the business world
Auteur :
Barclay, Donald A.
Éditeur :
Bloomsbury Publishing Plc
ISBN :
9780810893177
Date de publication :
23 juil. 2014
Dimensions :
23,5 x 16,2 x 2,1 cm
Poids :
476 g
Langue :
Anglais
Pays d'origine :
USA
To compete in the digital age, libraries must provide outstanding customer service to their virtual users. Serving Online Customers: Lessons for Libraries from the Business World is a practical guide to help libraries adopt and adapt the best practices of e-business for their own online operations.