Technologies of consumer labor: a history of self-service
Auteur :
Palm, Michael
Éditeur :
Taylor & Francis Inc
ISBN :
9780815364740
Date de publication :
22 déc. 2017
Dimensions :
22,9 x 15,2 cm
Poids :
350 g
Langue :
Anglais
Pays d'origine :
USA
This book documents and examines the history of technology used by consumers to serve oneself. He argues that the naturalization of self-service telephony shaped consumers’ attitudes and expectations about digital technology.