Assessing satisfaction in health and long-term care: practical approaches to hearing the voices of consumers
Éditeur :
Springer Publishing Co Inc
ISBN :
9780826113054
Date de publication :
31 déc. 1999
Langue :
Anglais
Pays d'origine :
USA
Answers the much asked questions about how to access the satisfaction of health and long-term care recipients successfully. This book includes many examples of questions and approaches used to access consumer satisfaction. It is suitable for those committed to listening to the voices of their clients and improving the delivery of care.