Useful, usable, desirable: applying user experience design to your library
Auteur :
Schmidt, Aaron / Etches, Amanda
Éditeur :
American Library Association
ISBN :
9780838912263
Date de publication :
30 juin 2014
Dimensions :
22,8 x 15,2 x 0,9 cm
Poids :
263 g
Langue :
Anglais
Pays d'origine :
USA
Useful, useable, desirable: like three legs of a stool, if your library is missing the mark on any one of these it's bound to wobble. This primer identifies 19 crucial touch points such as the library website, email, furniture, parking, events, and newsletters. The authors explain why each is important to your library's members and offer guidance on how to make improvements.