World of customer service, the
Auteur :
Gibson, Pattie
Éditeur :
Cengage Learning, Inc
ISBN :
9780840064240
Date de publication :
20 juin 2011
Dimensions :
1,0 x 21,0 x 26,4 cm
Poids :
500 g
Langue :
Anglais
Pays d'origine :
USA
Helps you teach your students exemplary customer service practices which is used by professionals in various types of organizations and demonstrate how these skills are critical to reaching company goals, dealing with problems and complaints, and satisfying customers.