Business process management systems: strategy and implementation
Auteur :
Chang, James F.
Éditeur :
Taylor & Francis Ltd
ISBN :
9780849323102
Date de publication :
9 sept. 2005
Dimensions :
23,4 x 15,6 cm
Poids :
720 g
Langue :
Anglais
Pays d'origine :
Grande Bretagne
Discusses business management practices and the technology that enables them. This book analyzes the history of process management practices and proposes that Business Process Management (BPM) practices are a synthesis of BPR (radical change) and TQM (continuous change) practices.