Improving service quality in the global economy: achieving high performance in public and private sectors, second edition
Auteur :
Milakovich, Michael / Blanch, Harvey W.
Éditeur :
Taylor & Francis Ltd
ISBN :
9780849338199
Date de publication :
3 août 2005
Dimensions :
23,4 x 15,6 cm
Poids :
748 g
Langue :
Anglais
Pays d'origine :
Grande Bretagne
Presents the theory, application models, and cases of successful customer service QI efforts in both the public and private sectors. This book emphasizes the selection and development of strategies for quality improvement in regulated public non-market-driven services such as education, government, and healthcare.