Call center continuity planning
Auteur :
Rowan, Jim
Éditeur :
Taylor & Francis Ltd
ISBN :
9780849399824
Date de publication :
8 déc. 1998
Dimensions :
28,0 x 21,0 cm
Poids :
1474 g
Langue :
Anglais
Pays d'origine :
Grande Bretagne
A disruption in call center operation can conceivably cost hundreds of thousands of dollars. And multiple disruptions can cost in the millions. Call Center Continuity Planning shows how to plan for - and avoid - service interruptions through disasters large and small. This book covers how to deal with everything from power outages to major hurrican