Mediator's handbook, the: revised & expanded fourth edition
Auteur :
Beer, Dr. Jennifer E. / Packard, Caroline C.
Éditeur :
New Society Publishers
ISBN :
9780865717220
Date de publication :
1 oct. 2012
Dimensions :
27,9 x 21,6 x 1,1 cm
Poids :
580 g
Format :
Trade paperback (US)
Langue :
Anglais
Pays d'origine :
USA
The Mediator's Handbook presents a time-tested, step-by-step model for helping people work through conflict from first contact through reaching a lasting resolution. The Toolbox section details the skills mediators need to understand conflict,facilitate the process, and help participants make decisions.