Sustaining total quality: achieving performance excellence using the baldrige award criteria
Auteur :
Marton, Robert J.
Éditeur :
Marton, Robert J.
ISBN :
9780865876101
Date de publication :
1 nov. 1999
Dimensions :
23,5 x 15,6 x 2,1 cm
Poids :
562 g
Langue :
Anglais
Pays d'origine :
USA
Examines the relationship between Total Quality and actual business performance and explains how to build high-performing organizations. Explains how to maintain Total Quality as an ongoing process by focusing on leadership systems, strategic planning, customer relationships, and supplier partnerships.