Transforming the bottom line: managing performance with the real numbers
Auteur :
Hope, Tony / Hope, Jeremy
Éditeur :
Harvard Business Review Press
ISBN :
9780875847467
Date de publication :
1 oct. 1996
Dimensions :
24,1 x 16,2 cm
Poids :
538 g
Format :
Cloth over boards
Langue :
Anglais
Pays d'origine :
USA
Argues that 30 percent of a company's costs are for activities which do not benefit the customer, offering strategies for measuring and developing workflows which add value to the customer.