Excess baggage: leveling the load and changing the workplace
Auteur :
Rosskam, Ellen / Elling, Ray
Éditeur :
Baywood Publishing Company Inc
ISBN :
9780895033604
Date de publication :
15 sept. 2007
Dimensions :
22,8 x 14,8 cm
Poids :
453 g
Langue :
Anglais
Pays d'origine :
USA
By peeling away the veneer of glamour associated with airport check-in work, this book reveals how changes in work organization in this sector have de-skilled, disempowered, and ultimately demoralized workers.