Quality service management: a guide to improving business processes
Auteur :
Maleyeff, John
Éditeur :
Taylor & Francis Ltd
ISBN :
9781032057545
Date de publication :
6 mai 2022
Dimensions :
22,9 x 15,2 cm
Poids :
435 g
Langue :
Anglais
Pays d'origine :
Grande Bretagne
Providing clear guidance for anyone servicing internal or external customers, this book offers a framework for analyzing and managing quality using a comprehensive closed-loop approach. It details basic statistical techniques and packages the framework, procedures, and methods into a management construct.