Review response genre, the: structures, language, and functions
Auteur :
Ho, Victor
Éditeur :
Taylor & Francis Ltd
ISBN :
9781032101637
Date de publication :
26 oct. 2023
Dimensions :
23,4 x 15,6 cm
Poids :
453 g
Langue :
Anglais
Pays d'origine :
Grande Bretagne
Expanding the scope of the metadiscourse construct, Ho offers a comprehensive analysis of the online review response genre using hotel managers' responses to negative reviews posted by dissatisfied customers on TripAdvisor.