Customer service management in africa: a strategic and operational perspective
Éditeur :
Taylor & Francis Ltd
ISBN :
9781032400051
Date de publication :
29 août 2022
Dimensions :
25,4 x 17,8 cm
Poids :
680 g
Langue :
Anglais
Pays d'origine :
Grande Bretagne
This book discusses the management and delivery of customer service under seven broad themes: 1) customer service as shared value; 2) customer service systems; 3) customer service strategy; 4) customer service structure; 5) customer service style; 6) customer service staff; 7) customer service skills.