Abusive customer, the: breaking the silence around customers’ aggressive behavior
Auteur :
Yorgov, Ivaylo
Éditeur :
Taylor & Francis Ltd
ISBN :
9781032515069
Date de publication :
18 août 2023
Dimensions :
22,9 x 15,2 cm
Poids :
453 g
Langue :
Anglais
Pays d'origine :
Grande Bretagne
This book offers insights into the triggers of customer aggression against service employees, explores its consequences, and provides practical advice for handling abusive customers and mitigating the damage they inflict.