Difficult conversations in education, health and social care: how to talk about what really matters and what to do when it all goes wrong
Auteur :
Edwards, Becky / Smethurst, Chris
Éditeur :
Taylor & Francis Ltd
ISBN :
9781032559841
Date de publication :
6 juin 2025
Dimensions :
23,4 x 15,6 cm
Poids :
340 g
Langue :
Anglais
Pays d'origine :
Grande Bretagne
This accessible guide combines evidence-based research with practical experience to help develop effective communication skills for navigating difficult or challenging situations. It delves into what it means to be an effective and confident communicator, before addressing how to approach those often-avoided "difficult conversations."