Transforming public services by design: re-orienting policies, organizations and services around people
Auteur :
Junginger, Sabine
Éditeur :
Taylor & Francis Ltd
ISBN :
9781032836911
Date de publication :
24 juin 2024
Dimensions :
24,6 x 17,4 cm
Poids :
360 g
Langue :
Anglais
Pays d'origine :
Grande Bretagne
Transforming Public Services by Design offers a human-centered design perspective on policies, organizations and services. Three design projects by large-scale government agencies illustrate the implications for organizations and the people involved in designing public services: the Tax Forms Simplification Project by the Internal Reven