Measuring service performance: practical research for better quality
Auteur :
Lisch, Ralf
Éditeur :
Taylor & Francis Ltd
ISBN :
9781032836966
Date de publication :
24 juin 2024
Dimensions :
24,6 x 17,4 cm
Poids :
400 g
Langue :
Anglais
Pays d'origine :
Grande Bretagne
In service societies, the tertiary sector has long become the primary sector in terms of GDP and employment. Quality research and testing means better service, and success in the service industries demands quality. Nonetheless, complaints about insufficient, inconsistent or bad service abound. Measuring Service Performance is an appeal for an appro