Zero complaints: the path to continuous value creation
Auteur :
Mahajan, Gautam / Price, Bill / Davidow, Moshe
Éditeur :
Taylor & Francis Ltd
ISBN :
9781032894256
Date de publication :
31 janv. 2025
Dimensions :
22,9 x 15,2 cm
Poids :
440 g
Langue :
Anglais
Pays d'origine :
Grande Bretagne
Zero Complaints: The Path to Continuous Value Creation is the ONLY book that lays out the importance for organizations to ensure their customers do not have a need to complain and share their frustrations with other customers