Forgotten leg of quality, the: customer service
Auteur :
Stamatis, D. H.
Éditeur :
Taylor & Francis Ltd
ISBN :
9781041095316
Date de publication :
30 déc. 2025
Dimensions :
23,4 x 15,6 cm
Langue :
Anglais
Pays d'origine :
Grande Bretagne
This book emphasizes the importance of customer service in various industries, highlighting its role in profitability. It presents numerous examples to remind leaders of the detrimental impact of neglecting customer service and the need for proactive measures.