Exits, voices and social investment: citizens’ reaction to public services
Auteur :
Dowding, Keith / John, Peter
Éditeur :
Cambridge University Press
ISBN :
9781107022423
Date de publication :
12 avr. 2012
Dimensions :
23,5 x 15,9 x 2,0 cm
Poids :
470 g
Langue :
Anglais
Pays d'origine :
Grande Bretagne
Public services are used by everyone. Dissatisfied consumers can either voice their complaints, or exit. Using survey evidence from the UK, this book examines how people's investment or stake in their communities affects their choice to exit or voice and the implications for the provision and quality of public services.